Returns & Refunds

Return and Refund Policy
We want you to be delighted with your purchase from the Wildlife Trust BCN.

You may cancel your online order at any time between it being placed and us dispatching the goods, you will receive a full refund.

You may also cancel your order after you have purchased goods from us and after they have been delivered. We offer a 14 day cancellation period starting on the day of delivery.

This complies with the UK Distance Selling Regulations.

 

Delivery Charge on Returning Goods

If you wish to return an unwanted item to us it must be in its original packaging and unused. It must be returned to us within 14 days of you informing us that you would like to return the item.

Customers are responsible for the cost of shipping the product back to us.

On safe receipt of the unwanted item, subject to it being in its original packaging and unused we will issue a refund for the cost of the purchase, however we are not able to refund the cost of delivery to the customer, neither are we able to refund the postage costs incurred in returning the product.

Please do not return items without prior discussion via email or telephone.

Damaged, defective or incorrect goods
Damaged, defective or incorrect goods being shipped can happen, and if this is the case we will do everything in our powers to put this right.

We will arrange for the goods to be replaced and arrange for the defective goods to be collected at our expense.

Products returned exceeding the cancellation period

If the cancellation period has been exceeded then it is important to talk to us in person before considering returning an item.

Please do not return items without prior discussion via email or telephone.